Refund policy

Return & Refund Policy

 

 

Thank you for shopping with us. Please read this policy carefully before placing an order, as it explains how we handle cancellations, shipping, and issue resolution.

 

 

Missing, Incorrect, or Damaged Items

If your order arrives with a missing, incorrect, or damaged item, you must notify us within 24–48 hours of delivery.

To help us investigate and resolve the issue quickly, please provide:

  • Clear photos of the item received

  • Photos of the package showing the tracking number

Once the issue is verified, we will arrange a replacement at no additional cost.

 

 

Returns & Exchanges for Personal Preference

We do not accept returns for change of mind. All orders are considered final sale.

This policy is in place because we operate with a global inventory and do not have a central returns hub. Returns would require international shipping at the customer's expense (approx. €20) and may involve customs duties, delays, or additional costs.

To avoid unnecessary costs and complications, we strongly encourage customers to contact our support team before requesting a return. In many cases, we can offer alternative solutions or assistance without requiring items to be sent back.

 

 

Order Cancellations

Cancellations can be requested within 2 hours of the purchase date and time. Once an order is being processed or has been shipped, it can no longer be cancelled.

 

 

Processing & Shipping Times

  • Processing time: 1–5 business days

  • Shipping & delivery: 5–15 business days, depending on destination and carrier handling

Delivery times are estimates and may vary due to carrier operations, customs handling, or other factors outside our control.

 

 

Split Shipments

Some orders may be shipped in separate packages. This can happen when:

  • Some items require additional time for final materials or finishing

  • Items need to be shipped separately due to size or carrier limitations

We do this to ensure every item meets our quality standards and is not rushed. Remaining items from your order will continue to be prepared and shipped shortly after.

If you have any questions about shipping or tracking details, our support team will be happy to assist.

 

 

This policy applies to the maximum extent permitted by applicable law.

 

 

Contact Us

If you have any questions or concerns regarding your order, please contact our support team at info@maisonandmade.com with your order number and relevant details. We are here to help and are committed to ensuring a transparent and smooth shopping experience.